Your privacy matters to us. Here's exactly how ph378 collects, uses, and safeguards your personal information — no fine print surprises.
Six things every ph378 player should know about how we handle your data. The full legal text is below.
ph378 collects personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We don't collect data for the sake of it.
ph378 does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used to operate and improve the ph378 platform — nothing else.
All data transmitted between your device and ph378 is protected by 256-bit SSL encryption. Sensitive data at rest is stored using industry-standard encryption protocols.
ph378's data handling practices are aligned with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission (NPC) of the Philippines.
You have the right to access, correct, and request deletion of your personal data held by ph378. Submit a data request anytime through our customer support team.
ph378 uses cookies to improve your experience and analyze platform usage. You can manage cookie preferences through your browser settings at any time.
⚠️ This Privacy Policy explains how ph378 collects, uses, stores, and protects your personal information when you use the ph378 platform. By registering an account or using ph378, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
ph378 ("ph378," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the ph378 online gaming platform (the "Platform"). This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights available to you as a data subject.
This Privacy Policy applies to all personal data collected through the ph378 website, mobile interfaces, customer support channels, and any other touchpoints through which you interact with ph378. It applies to all registered players, prospective players, and visitors to the Platform.
This Privacy Policy should be read alongside the ph378 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Terms & Conditions.
For the purposes of the Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations, ph378 acts as the personal information controller in respect of the personal data it collects from users of the Platform.
ph378 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Privacy Policy. You may contact the DPO at any time using the contact details provided in Section 14 of this Policy.
ph378 collects the following categories of personal data:
ph378 collects personal data through the following means:
ph378 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity & contact data |
| Identity verification (KYC) | Identity & verification data |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing gaming services and Platform features | All categories |
| Customer support and complaint handling | Identity, contact, communications data |
| Fraud prevention and AML/CTF compliance | All categories |
| Responsible gaming monitoring and intervention | Usage data, responsible gaming data |
| Sending promotional communications (with consent) | Contact data, usage data |
| Platform analytics and improvement | Technical & usage data |
| Legal and regulatory compliance | All categories |
ph378 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
ph378 shares personal data with trusted third-party service providers who assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud detection and AML screening services, cloud hosting and infrastructure providers, and customer support platform providers. All service providers are contractually bound to process personal data only on ph378's instructions and to maintain appropriate security standards.
ph378 may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or regulatory directive. This includes disclosures required under AML/CTF regulations and gaming regulatory requirements.
In the event of a merger, acquisition, or sale of all or part of ph378's business, personal data held by ph378 may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
ph378 does not sell, rent, or trade your personal data to third-party marketers, data brokers, or any other commercial third parties for their own marketing purposes.
ph378 retains personal data for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your account relationship with ph378 and for a period thereafter as required by applicable law.
In particular, transaction records and KYC documentation are retained for a minimum of five (5) years following the end of the account relationship, in accordance with AML/CTF regulatory requirements. Communications data is retained for a minimum of three (3) years. Technical and usage data is retained for up to two (2) years.
When personal data is no longer required, ph378 will securely delete or anonymize it in accordance with our data retention schedule.
ph378 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ph378 will notify the National Privacy Commission (NPC) and affected individuals in accordance with the requirements of the Data Privacy Act of 2012.
ph378 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the Platform.
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the ph378 Platform.
Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by ph378:
To exercise any of these rights, please contact the ph378 Data Protection Officer using the details in Section 14. ph378 will respond to all valid data rights requests within 30 days. We may need to verify your identity before processing your request.
If you believe ph378 has not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The ph378 Platform is strictly intended for individuals who are at least 21 years of age. ph378 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account or use the ph378 Platform.
If ph378 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on ph378, please contact our support team immediately.
ph378 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, ph378 will notify registered players via email or a prominent notice on the Platform, and the "Last Updated" date at the top of this page will be revised.
Your continued use of the ph378 Platform following the posting of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how ph378 protects your data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph378, please contact our Data Protection Officer:
📧 Email: [email protected]
For general customer support, you may also reach us at: [email protected]
ph378 aims to respond to all privacy-related inquiries within 15 business days. For responsible gaming concerns, please visit our Responsible Gaming page. For general questions, visit our FAQ page.